C3 Energy Privacy Policy

This Privacy Policy explains how C3, Inc., doing business as C3 Energy (“C3 Energy,” “we,” “our,” and “us”) collects, uses, and discloses personal information you provide on the C3 Energy website http://www.c3energy.com (the “Site”) and any personal information you provide as a user of C3 Energy’s application software solutions (the “Applications”). It also describes the choices available to you regarding C3 Energy’s use and disclosure of your personal information. When you use the Site or the Applications, you consent to C3 Energy’s collection, use, and disclosure of your information subject to the terms of this Privacy Policy. If you do not want to accept the terms of this Privacy Policy, you should not use or access the Site or the Applications.

Information Collected on our Site

When you interact with the Site, you may provide personal information to C3 Energy in a variety of ways, such as when you request information from us, complete a registration form, request a case study, apply for a job, or initiate other transactions. When you do so, you may submit certain information to us, such as your name, email address, job title, company information, mailing address, and phone number.

We may use this information collected on the Site for a variety of purposes:

  • Sending you information or materials you may request
  • Responding to your questions and concerns
  • Providing you a newsletter or other marketing communications
  • Operating and improving the Site
  • Improving our products and services and our marketing efforts
  • Conducting research and analysis
  • Processing and delivering contest entries and rewards
  • Enabling you to post your resume, search job postings, and contact us or be contacted by us
  • Linking or combining your information with other personal information we may receive from third parties, to help better understand you and serve you better

When you visit the Site, some information is automatically collected. For example, we collect information on the pages you have visited and the contents of those pages, any information you input, your referring URL or IP address, the time of your visit and related session information, your requested page, browser type, USR agent, status of request (successful reply), cookies, number of bytes in the response, and query string. We use this data to better understand usage of the Site in the aggregate so that we know what areas of our Site users prefer. This information is stored in log files and is used for aggregated and statistical reporting.


The Site uses cookies, which are small text files placed on your computer by a website. Cookies enable C3 Energy to track usage patterns and deliver customized content to users. These cookies cannot read information from your hard drive. C3 Energy uses cookies to collect and store your User ID, which is not personally identifiable to you. The information is only used to identify repeat visitors to the Site. The Site also uses temporary session cookies to assign and store a Session ID to you so that you can move uninterrupted between areas of our Web Site. C3 Energy also uses the Session ID for internal reporting purposes. This Session ID is not personally identifiable to you and this type of cookie does not leave any retrievable information on your hard drive. The User ID does not have an expiration date. Session IDs expire when the browser is closed.

Please note that clicking a link within a C3 Energy email may result in a cookie being placed on your computer/device. If you do not wish to receive a cookie from a link in an email or on the C3 Energy Web Site, you may, depending on your browser version, elect to block all cookies. Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new cookie in a variety of ways. We recommend that you leave the cookies activated in order to access optimal features on the Site.

Certain features on the Site may be provided by third party services. Your interactions with these features are governed by the privacy policy of the company providing that feature, not this privacy policy.

Information Collected by our Applications

When you register to use the Applications, C3 Energy collects your email address and we may ask you to provide us additional information.  We use this information to create a registration profile and to validate your registration when you log in to the Applications. In some cases, our customers have implemented a Single Sign On registration process where the login credentials you use with the customer’s service are shared with C3 Energy. Once you have registered, you may also voluntarily provide additional information to the Applications, such as your name, updated address information, and other profile information.

The Applications are often embedded in our customers’ websites or in other third party sites, and may be controlled by our customers or other third parties.  Our Applications may also contain links to third party sites that are not owned or controlled by C3 Energy.  Those websites and third party sites may have other terms and privacy policies that govern their use that are different from these terms.  Please be aware that C3 Energy is not responsible for the privacy practices of third party sites.  C3 Energy encourages you to be aware of who controls the sites that you visit and to read the privacy statements of all sites that collect personally identifiable information.

By registering to use the Applications, you agree to allow us to provide your email address to our customer who has established the website that includes the Applications. In some cases, you may have shared your email address with that customer already, such as by registering for a service offered by that customer. That customer’s use of your email address is subject to its privacy policy, not this Privacy Policy.

Sharing, Disclosure, and Transfer

We do not share your personal information with third parties except as described in this Privacy Policy. We do not sell your personal information to third parties. We may disclose your information to third parties in the following circumstances:

  • With your consent, for example when you agree that we may share your information with third parties for their own marketing purposes
  • With third party vendors, consultants, and other service providers who need access to your information to provide services
  • If we believe that it is reasonably necessary to investigate, prevent, or take action regarding alleged illegal activities; violations of our terms of service or other agreements; fraud, security, or technical issues; to protect our rights or property; or situations involving potential threats to the physical safety of any person
  • To comply with a law or regulation or a request regarding any legal proceeding

We may also use and share aggregated information that does not identify you as an individual.

Regardless of where you live or where you provide information to us, you authorize C3 Energy to use your information worldwide and to export your information to the United States and other countries.

C3 Energy may assign or transfer this Privacy Policy, and your User account and related information and data, in the event C3 Energy is involved in a merger, acquisition, bankruptcy, reorganization, or sale of its assets. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.

Data Storage and Security

C3 Energy takes reasonable steps to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. We do this by implementing industry standard security procedures for storing and accessing information. However, you should be aware that we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your information that they collect.

Choices Regarding Your Information

You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as emails about your use of the Applications or our ongoing business relations. You may also send requests about your contact preferences and changes to your information including requests to opt out of sharing your personal information with third parties by emailing privacy@c3energy.com.

Data Retention

C3 Energy will retain your personal information as necessary to fulfill the purposes outlined in this Privacy Policy. We will also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

Our Policy Towards Children

Neither the Site nor the Applications are directed toward persons under 13 and C3 Energy do not knowingly collect personal information from children under 13.  If you believe that we may have any personal information from a child under 13, please contact us at privacy@c3energy.com. If C3 Energy becomes aware that a child under 13 has submitted personal information to the Site or the Applications, C3 Energy will take steps to remove such information and terminate the child’s access to the Site and the Applications.

Changes to this Privacy Policy

C3 Energy may revise this Privacy Policy from time to time by posting the updated version on the Site. The most current version of this Privacy Policy will govern our use of your information. Any choices you have made about how your information may be used will continue to be respected in the event of such a change. By continuing to access or use the Site or the Applications after those changes become effective, you agree to be bound by the revised Privacy Policy.

If you have any questions or comments, please contact us at privacy@c3energy.com.

Here is our physical mailing address:

C3, Inc. dba C3 Energy
1300 Seaport Boulevard, Suite 500, Redwood City, California 94063